Terms of Service

Company Name: Guangzhou Yewan Media Co., Ltd.
Email: service@jorqemal.com

Last Updated: August 11, 2026

Introduction

This online store is operated by Guangzhou Yewan Media Co., Ltd. under the Jorqemal™ brand. Throughout these Terms, “Jorqemal,” “we,” “our,” and “us” refer to the store operator.

Our website, store features, product listings, content, customer tools, and related services are collectively referred to as the “Services.” Shopify provides the ecommerce technology used to operate the store.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Payment Options, and any other policies displayed on the website, govern your access to and use of the Services.

By visiting the website, creating an account, submitting an order, or otherwise using the Services, you confirm that you have read and accepted these Terms. If you do not agree, please discontinue use of the Services.

1. Eligibility and Account Use

You must have reached the legal age of majority in your place of residence to purchase through the Services. If you permit a minor to access the website using a device or account you control, you remain responsible for that activity.

When using the Services, you agree to provide information that is current, complete, and accurate. This may include your name, email address, billing details, payment information, and delivery address.

If you create an account, you are responsible for:

• Protecting your login credentials

• Restricting unauthorized access to your account

• Reviewing activity performed through your account

• Informing us if you believe your account has been accessed without permission

Accounts may not be sold, transferred, assigned, or licensed to another person without our written authorization.

2. Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, photographs, and other details accurately.

The appearance of a product may vary slightly because of screen settings, lighting, photography, manufacturing updates, or differences between production batches. Measurements may also have minor variations where stated or reasonably expected.

Product descriptions and availability may be revised without advance notice. We may:

• Update specifications or packaging

• Limit purchase quantities

• Restrict availability by region

• Remove a product from sale

• Correct product information

Any product should be used according to its instructions and intended purpose.

3. Pet Product Use

Customers are responsible for selecting products that are appropriate for their pet’s size, behavior, and intended use.

Pet products should be inspected regularly for wear, loose components, damaged surfaces, or missing parts. Discontinue use if a product becomes damaged or unsuitable.

Pets should be supervised when using products that contain straps, cords, moving components, detachable pieces, enclosed areas, or structures requiring assembly. Product images and descriptions do not replace the customer’s responsibility to evaluate suitability for an individual pet.

4. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted.

An order is accepted after payment authorization and order review have been completed. We may decline, limit, or cancel an order for reasons including:

• Product unavailability

• Incorrect pricing or listing information

• Payment authorization failure

• Suspected fraud or unauthorized activity

• Delivery restrictions

• Unusually large quantities

• Suspected commercial resale

• Violation of these Terms

If an order is declined or canceled after payment has been authorized, the applicable amount will be returned or released through the original payment method. Bank processing times may vary.

Please review product selection, quantity, address, and contact information before completing checkout.

5. Prices, Taxes, and Charges

Unless another currency is clearly displayed, store prices are presented in United States Dollars (USD).

Prices, promotions, and discounts may change without advance notice. The amount shown in the order confirmation generally reflects the product price in effect when the order was submitted.

Unless expressly included, displayed product prices do not include:

• Shipping charges

• Sales or consumption taxes

• Customs duties

• Import taxes

• Currency conversion fees

• Charges imposed by banks or payment providers

Promotions may be governed by separate conditions. If promotion-specific conditions conflict with these Terms, the promotion conditions will apply to that offer.

6. Payment Responsibilities

You confirm that you are authorized to use the payment method submitted with an order and that the billing information provided is accurate.

Payments may be processed by PayPal or another provider displayed at checkout. We do not directly retain complete payment card numbers on our systems.

A payment provider or issuing bank may decline, hold, review, or reverse a transaction. Questions regarding card authorization, bank fees, currency conversion, or account-specific restrictions should be directed to the relevant financial institution.

Additional information is available on our Payment Options page.

7. Shipping and Delivery

Order preparation, shipping charges, estimated transit times, tracking procedures, and international delivery information are described in our Shipping Policy.

Delivery dates are estimates. Carrier volume, severe weather, customs procedures, transportation interruptions, regional restrictions, and events outside our reasonable control may affect delivery.

Customers are responsible for providing a complete and accurate delivery address. We cannot guarantee that an address can be changed after fulfillment begins.

Rights and responsibilities concerning loss or damage during transportation will be determined by our Shipping Policy and applicable law.

8. Returns and Refunds

Returns, exchanges, damaged-product reports, and refunds are governed by our Return and Refund Policy.

A return must receive authorization before it is shipped. Products sent to an unauthorized location or returned without the required instructions may be refused.

Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.

9. Personal and Household Purchases

Unless we provide written approval, products offered through the store are intended for personal or household use.

You may not purchase products for unauthorized resale, commercial redistribution, export in violation of applicable restrictions, or use in connection with fraudulent activity.

We may limit quantities or cancel orders that appear inconsistent with ordinary household purchasing patterns.

10. Ownership of Website Content

The Services and their contents—including brand elements, product names, text, photographs, graphics, videos, icons, layouts, designs, and site organization—are owned by or licensed to Jorqemal and are protected by applicable intellectual property laws.

You receive a limited, revocable, non-exclusive right to access the Services for personal, non-commercial shopping purposes.

Without prior written authorization, you may not:

• Copy or republish website content

• Modify or create derivative materials

• Use product images for another store or listing

• Distribute, sell, or license website materials

• Remove copyright, trademark, or ownership notices

• Use brand elements in a way that implies sponsorship or affiliation

• Download substantial portions of the website for commercial purposes

No ownership interest or intellectual property license is transferred to you except for the limited access expressly described in these Terms.

11. Third-Party Features and Services

The website may include tools, applications, payment services, tracking systems, social media functions, or other features supplied by third parties.

Third-party services may operate under their own terms and privacy policies. We do not control their independent operations and do not guarantee their continued availability.

Your decision to use an optional third-party feature is subject to the conditions established by that provider. Review those conditions before using the feature or submitting information.

New tools or website functions introduced in the future will also form part of the Services and will be subject to these Terms unless separate conditions are provided.

12. External Links

Our website may contain links to websites or resources operated by other parties. These links may be provided for convenience and do not necessarily indicate endorsement.

We do not control external websites and are not responsible for their:

• Content or accuracy

• Availability

• Data practices

• Products or services

• Transactions

• Independent terms or policies

If you leave our website, review the terms and privacy information of the destination site before continuing. Questions concerning a third-party transaction should be directed to that third party.

13. Shopify’s Role

Shopify supplies the ecommerce infrastructure that supports the online store. However, purchases made through the store are transactions directly between the customer and Guangzhou Yewan Media Co., Ltd.

We remain responsible for the products offered, order handling, customer support, returns, refunds, and other aspects of the customer transaction.

Shopify is not the seller of Jorqemal products and is not responsible for fulfilling orders or resolving product-related claims. Your use of separate Shopify consumer services may also be governed by Shopify’s own terms and privacy notices.

14. Privacy and Data Processing

Personal information submitted through the Services is handled as described in our Privacy Policy.

Because Shopify hosts the store, certain information may be transmitted to or processed by Shopify and other service providers that support checkout, payment processing, analytics, communications, fraud review, shipping, and store operations.

These providers may process information in countries other than your place of residence. Details concerning categories of information, purposes of processing, disclosures, retention, and available privacy choices are provided in the applicable privacy notices.

By using the Services, you acknowledge that online transactions require information to be processed by the parties involved in operating and completing the transaction.

15. Reviews, Messages, and Other Submissions

If you submit a review, photograph, suggestion, comment, idea, or other material to us, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display that material for operating, improving, or promoting the Services.

You confirm that:

• You created the submission or have permission to provide it

• The content is accurate to the extent it describes your experience

• Any incentive or compensation connected with the submission has been disclosed

• The submission does not violate another person’s rights

• The submission does not contain unlawful material or malicious software

We may review, decline, edit, or remove submissions that violate these Terms, but we are not required to monitor every submission.

You remain responsible for content you provide. Do not submit confidential information or content that you do not want used in accordance with this section.

16. Corrections and Store Updates

Store content may occasionally contain typographical mistakes, outdated information, pricing errors, incorrect availability details, or omissions.

We may correct or update such information when discovered. If an error materially affects an order already submitted, we may contact you, offer an available alternative, or cancel and refund the affected portion of the order.

Nothing in this section limits rights that apply under consumer law.

17. Prohibited Conduct

You may use the Services only for lawful purposes. You must not use the website to:

• Violate applicable laws or regulations

• Infringe intellectual property, privacy, or other legal rights

• Submit false, deceptive, abusive, or unlawful content

• Impersonate another person or misrepresent an affiliation

• Collect another person’s information without authorization

• Transmit malware, corrupted files, or harmful code

• Send spam, phishing messages, or unauthorized promotions

• Scrape, crawl, copy, or extract store data through unauthorized automated methods

• Circumvent access controls or interfere with website operation

• Test system vulnerabilities without written authorization

• Use the Services for fraudulent transactions

• Purchase products for prohibited resale or restricted export

• Harass customers, employees, contractors, or other individuals

• Exploit any portion of the Services for an unauthorized commercial purpose

We may restrict or terminate access when we reasonably believe that these Terms have been violated.

18. Suspension and Termination

You may stop using the Services at any time.

We may suspend, restrict, or terminate access to all or part of the Services if:

• These Terms are violated

• Fraudulent or unlawful activity is suspected

• Access creates operational or security concerns

• Continuing service is prohibited by law

• The website or a feature is discontinued

Termination does not remove payment obligations or liabilities that arose before the termination date.

Provisions relating to ownership, submissions, disclaimers, liability, indemnification, dispute handling, and other provisions that logically continue after termination will remain effective.

19. Disclaimer of Warranties

To the extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not promise that the website will always be uninterrupted, error-free, compatible with every device, or continuously available. Temporary disruptions may occur because of maintenance, network problems, third-party services, technical changes, or events outside our control.

Except for commitments expressly stated in our policies or rights required by law, we disclaim implied warranties to the extent such disclaimers are legally permitted.

Some jurisdictions do not allow particular warranty exclusions. In those jurisdictions, this section applies only to the extent allowed by law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Guangzhou Yewan Media Co., Ltd. and its directors, employees, contractors, service providers, licensors, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the Services.

This may include loss of profits, revenue, data, business opportunity, or anticipated savings.

Where liability cannot legally be excluded, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including any mandatory consumer remedies or other non-waivable rights.

21. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Guangzhou Yewan Media Co., Ltd., its affiliates, employees, contractors, licensors, and service providers from third-party claims, losses, liabilities, and reasonable legal costs resulting from:

• Your material breach of these Terms

• Your unlawful use of the Services

• Your violation of another party’s rights

• Content you submit through the Services

This obligation does not apply to claims caused by our own misconduct or where indemnification is prohibited by law.

22. Events Outside Reasonable Control

We are not responsible for a delay or failure caused by circumstances we could not reasonably control, including natural events, transportation interruptions, labor disputes, government actions, customs restrictions, internet outages, carrier disruptions, public emergencies, or failures of essential third-party infrastructure.

This section does not limit any remedy that applicable law requires us to provide.

23. Severability

If a court or other competent authority determines that a provision of these Terms is invalid or unenforceable, that provision will be limited or removed only to the extent required.

The remaining provisions will continue to apply.

24. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

A waiver is effective only when made in writing by an authorized representative.

25. Entire Agreement

These Terms and the policies incorporated by reference form the agreement between you and us concerning use of the Services.

They replace prior communications or understandings concerning the same subject matter, except where a separate written agreement expressly applies.

Section headings are included for readability and do not change the meaning of the provisions.

26. Assignment

You may not transfer your rights or obligations under these Terms without our written approval.

We may assign or transfer our rights and obligations as part of a merger, reorganization, sale of business assets, change in corporate structure, or transfer to an affiliated operator, subject to applicable law.

27. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to Guangzhou Yewan Media Co., Ltd., without applying rules that would require the use of another jurisdiction’s laws, except where mandatory consumer protections provide otherwise.

If you are a consumer, you may also have rights under the mandatory laws of your place of residence. Nothing in these Terms is intended to remove rights that cannot legally be waived.

Before beginning formal proceedings, both parties are encouraged to contact the other and attempt to resolve the matter through good-faith communication.

28. Changes to These Terms

We may revise these Terms to reflect changes in the Services, store practices, technology, legal requirements, or business operations.

The current version will be posted on this page with an updated revision date. Where required by law, material changes will be communicated through an appropriate notice.

Changes apply from the effective date shown. Continued use of the Services after that date indicates acceptance of the revised Terms, to the extent permitted by law.

29. Contact Information

Questions concerning these Terms may be sent to:

Brand: Jorqemal
Company: Guangzhou Yewan Media Co., Ltd.
Email: service@jorqemal.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM EST