Payment Options

Company Name: Guangzhou Yewan Media Co., Ltd.
Email: service@jorqemal.com

Jorqemal™ provides convenient payment methods designed to make purchasing pet essentials straightforward. All prices and transactions on our website are displayed and processed in United States Dollars (USD).

Pay with PayPal

If you select PayPal during checkout, you will be taken to PayPal to complete the transaction.

Depending on the options available in your location, you may pay by:

Signing in to an existing PayPal account
Choosing the debit or credit card option offered by PayPal
Completing your purchase as a guest without opening a PayPal account

After payment is submitted, you will be returned to our website. An order confirmation will be sent to the email address entered during checkout.

Pay with a Credit or Debit Card

Major credit and debit cards may be accepted through the payment options displayed at checkout. Available card types can vary according to your location, card provider, and the payment service used for the transaction.

Please confirm that the following details are entered correctly:

Cardholder name
Card number
Expiration date
Security code
Billing address

Incorrect or incomplete billing information may cause the payment to be delayed or declined.

Payment Processing

Payments are handled through third-party payment providers. Jorqemal does not directly collect or retain complete credit or debit card numbers on its own systems.

Payment providers may use verification tools and encrypted connections to process transactions and assess payment activity. Their handling of payment information is governed by their respective terms and privacy practices.

Payment Authorization

Submitting an order authorizes the selected payment provider to charge the total shown at checkout, including the product price, shipping fee, and any applicable taxes.

In some cases, a temporary authorization may appear on your account before the final charge is completed. The timing for releasing unsuccessful or canceled authorizations is determined by your bank or card issuer.

Declined or Unsuccessful Payments

A payment may be declined for reasons including:

Incorrect card or billing information
Insufficient available funds
A card restriction on online or international purchases
Verification requirements from the issuing bank
An expired card
A temporary payment-provider error

If your transaction is unsuccessful, review the information entered and try again. You may also use another available payment method or contact your bank for more information.

Please do not submit repeated payment attempts if you are unsure whether the first transaction was completed. Check your email and account activity before placing another order.

Currency Conversion and Bank Charges

All purchases are processed in USD. If your bank account or card uses another currency, your financial institution may convert the transaction and apply its own exchange rate or additional fee.

Currency conversion charges and bank-imposed fees are not collected or controlled by Jorqemal. Please contact your financial institution for details before completing your purchase.

Payment Confirmation

An order is considered successfully placed after payment authorization has been received and an order confirmation has been issued.

If you see a charge but do not receive an order confirmation, contact us before submitting a second order. Include the email address used at checkout and any available transaction details, but do not send your complete card number or security code.

Payment Support

For questions about an order payment, contact:

Email: service@jorqemal.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM EST

For card authorization, declined payments, currency conversion, or account-specific charges, your bank or card issuer may be able to provide additional information.