Shipping Policy

Company Name: Guangzhou Yewan Media Co., Ltd.
Email: service@jorqemal.com

At Jorqemal™, we work to make ordering pet essentials straightforward from checkout to delivery. This policy outlines our processing schedule, shipping charges, estimated transit times, tracking procedures, and support options.

1. Order Preparation

Orders are reviewed, prepared, and packed before being transferred to the shipping carrier.

Standard Processing Time:
2–4 business days

High-Volume Periods:
Processing may take up to 5 business days during holidays, promotional events, or other periods of increased order volume.

Business days do not include weekends or public holidays. Processing time is separate from the estimated delivery time shown below.

2. Shipping Charge

A flat shipping fee of $5.99 applies to each order, regardless of the delivery destination.

The applicable shipping charge will be displayed during checkout before payment is completed.

3. Estimated Transit Times

Some Jorqemal products may be dispatched from different fulfillment locations. Delivery time depends on the destination, carrier network, local transportation conditions, and customs procedures.

These timeframes begin after an order has been processed and shipped. They are estimates rather than guaranteed arrival dates.

Unexpected carrier disruptions, severe weather, peak-season demand, customs inspections, or incomplete delivery information may affect the final delivery date.

4. Shipment Confirmation and Tracking

A shipment confirmation email will be sent when your package leaves the fulfillment location. This email will include the available carrier and tracking information.

Please allow 1–3 business days for the carrier’s tracking system to display the first update. A temporary lack of tracking activity does not necessarily mean the shipment has stopped moving.

If your order contains multiple products, the items may arrive in separate packages. When available, tracking information will be provided for each shipment.

5. International Duties and Import Charges

International packages may be subject to customs duties, import taxes, processing charges, or other fees required by the destination country.

Unless otherwise stated during checkout:

• Import-related charges are the customer’s responsibility.

• Charges are determined by local customs authorities.

• Jorqemal does not control or collect these fees.

• Customs inspections may add time to the delivery process.

We recommend checking your local import requirements before placing an international order.

6. Address Changes and Order Cancellations

Orders enter preparation shortly after they are submitted.

To request an address correction or cancellation, contact us at service@jorqemal.com within 12 hours of placing your order. Include your order number and the requested change.

We will make a reasonable effort to assist, but changes cannot be guaranteed after fulfillment has started. Once a package has been processed or transferred to a carrier, the order can no longer be modified or canceled.

Customers are responsible for reviewing their shipping information before completing checkout. Additional charges may apply if a package must be redirected or reshipped because an incorrect or incomplete address was provided.

7. Damaged Deliveries

Please inspect your order soon after it arrives.

If an item is damaged during transportation, email service@jorqemal.com within 72 hours of delivery and provide:

• Your order number

• A clear photo of the damaged item

• A photo of the exterior packaging

• A short description of the issue

After reviewing the information, our customer care team will determine the appropriate resolution. An eligible damaged item may be replaced without an additional product or shipping charge.

8. Packages Confirmed Lost in Transit

If tracking activity has stopped for an extended period, contact us so we can review the shipment information.

When the shipping carrier officially confirms that a package was lost in transit, Jorqemal will arrange an eligible replacement at no additional charge.

A package marked as delivered by the carrier is not automatically considered lost in transit. In this situation, please check the delivery area, household members, neighbors, building reception, and local carrier office before contacting us.

9. Carrier and Customs Delays

Once a shipment has been transferred to the carrier, certain delivery circumstances are outside our direct control. These may include weather events, transportation interruptions, customs processing, regional service limitations, or seasonal carrier volume.

Our team will help review available tracking details, but we cannot guarantee a specific delivery date or control updates issued by the carrier.

10. Shipping Support

For questions about processing, tracking, or delivery, please contact:

Email: service@jorqemal.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Please include your order number when contacting us so we can locate your shipment more efficiently.

Business Information

Brand: Jorqemal
Company: Guangzhou Yewan Media Co., Ltd.
Customer Service Email: service@jorqemal.com