Privacy Policy

Privacy Policy

Company Name: Guangzhou Yewan Media Co., Ltd.
Email: service@jorqemal.com

Last Updated: August 11, 2026

This Privacy Policy explains how Guangzhou Yewan Media Co., Ltd., operating under the Jorqemal™ brand, collects, uses, discloses, and retains personal information when you visit our online store, place an order, create an account, contact us, or otherwise interact with our services.

In this policy, “Jorqemal,” “we,” “us,” and “our” refer to Guangzhou Yewan Media Co., Ltd. The terms “website,” “store,” and “Services” refer to our online storefront and the related features we provide.

By using the Services, you acknowledge the practices described below.

1. Personal Information We Collect

The information collected depends on how you interact with the store.

Information You Provide

We may receive personal information when you:

  • Place or attempt to place an order

  • Create or manage a customer account

  • Join an email or promotional list

  • Request a return or refund

  • Submit a product review

  • Contact customer care

  • Participate in a survey or promotion

  • Exercise a privacy right

This information may include:

  • Name

  • Email address

  • Telephone number

  • Shipping and billing addresses

  • Account login information

  • Products viewed, selected, or purchased

  • Order and transaction history

  • Customer service correspondence

  • Review content and uploaded photographs

  • Marketing preferences

  • Payment-related details transmitted to payment providers

We do not directly retain complete credit or debit card numbers on our own systems.

Information Collected Through the Website

When you browse or use the Services, certain information may be collected automatically, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Device identifiers

  • Approximate location derived from an IP address

  • Referring and exit pages

  • Pages and products viewed

  • Search activity

  • Cart and checkout interactions

  • Date, time, and duration of visits

  • Cookie and similar technology identifiers

  • Advertising interaction and attribution information

Information Received from Other Parties

We may receive information from companies that help operate the store, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Customer service providers

  • Analytics services

  • Advertising and marketing platforms

  • Fraud detection providers

  • Social media platforms

  • Applications connected to the store

The information received depends on the service, your settings, and the permissions you provide to that party.

2. How We Use Personal Information

We may use personal information to:

Complete Orders

  • Process transactions

  • Confirm purchases

  • Prepare and ship orders

  • Provide tracking information

  • Manage cancellations, returns, replacements, and refunds

  • Communicate about order status

Operate the Store

  • Maintain customer accounts

  • Save cart or regional preferences

  • Display relevant store content

  • Diagnose technical problems

  • Measure website performance

  • Develop or improve store features

  • Maintain business records

Provide Customer Care

  • Respond to questions

  • Review delivery or product issues

  • Verify order information

  • Process customer requests

  • Maintain a record of support communications

Communicate and Market

  • Send newsletters or promotional messages when permitted

  • Present advertising based on store activity where allowed

  • Measure the results of advertising campaigns

  • Recommend products based on browsing or purchase activity

  • Manage marketing preferences and unsubscribe requests

Protect the Store and Its Users

  • Authenticate account activity

  • Review transactions for possible fraud

  • Detect misuse, technical attacks, or unauthorized access

  • Enforce store policies and Terms of Service

  • Protect our legal rights and those of others

Meet Legal and Regulatory Requirements

  • Maintain tax and transaction records

  • Respond to valid legal requests

  • Comply with applicable laws

  • Establish, exercise, or defend legal claims

  • Cooperate with regulators or law enforcement when required

3. Legal Grounds for Processing

Where laws require us to identify a legal basis, we may process information because:

  • It is necessary to complete a contract with you, such as fulfilling an order

  • We must comply with a legal obligation

  • We have a legitimate business interest that is not overridden by your rights

  • You have provided consent

  • Processing is needed to establish, exercise, or defend legal claims

  • Another legal basis is available under applicable law

Where processing depends on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before the request.

4. How Personal Information May Be Disclosed

We may disclose information to service providers and other recipients when reasonably necessary to operate the Services.

These recipients may include:

  • Shopify: Website hosting, checkout, store infrastructure, analytics, and related ecommerce functions

  • Payment Providers: Transaction authorization, payment processing, and fraud review

  • Fulfillment Partners: Packaging and dispatching orders

  • Shipping Carriers: Delivering packages and providing tracking

  • Customer Care Providers: Responding to support requests

  • Technology Providers: Hosting, communications, data storage, and website maintenance

  • Analytics Providers: Measuring store traffic and usage

  • Advertising Partners: Delivering and evaluating advertising, subject to applicable privacy choices

  • Professional Advisers: Lawyers, accountants, auditors, insurers, and consultants

  • Government Authorities: When disclosure is legally required

  • Business Transaction Recipients: In connection with a merger, financing, restructuring, asset transfer, or similar transaction

Service providers are permitted to process information for the services they provide and are subject to applicable contractual and legal requirements.

5. Shopify and Store Data

Our store is hosted through Shopify. Shopify processes information required to provide storefront, account, checkout, analytics, and other ecommerce services.

For many store activities, we determine why customer information is used, while Shopify processes information to provide services to us. Shopify may also process certain information for its own purposes or when you use separate Shopify consumer features, such as Shop or Shop Pay.

Shopify’s handling of information for its own services is described in its privacy notices:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Cookie Policy:
https://www.shopify.com/legal/cookies

6. Advertising and Analytics

Depending on the technologies currently enabled on the store, we may work with analytics and advertising providers to understand visitor activity, measure campaigns, or display advertisements.

Providers may include:

These providers may use cookies, pixels, software development tools, device identifiers, or related technologies to collect information about your interactions with our store and other online services.

Information disclosed for cross-context behavioral advertising or targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” activity under certain United States state privacy laws, even when no money is exchanged.

We do not sell personal information for direct monetary payment.

7. Cookies and Similar Technologies

Cookies are small data files stored on a browser or device. We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

Necessary Cookies

These support functions such as:

  • Shopping carts

  • Checkout

  • Customer login

  • Fraud review

  • Regional preferences

  • Privacy preference storage

  • Website operation

Blocking necessary cookies may cause parts of the store to stop working correctly.

Functional Cookies

These remember choices such as language, location, login preferences, or recently viewed products.

Analytics Cookies

These help us understand visitor numbers, page activity, referral sources, store performance, and navigation patterns.

Advertising Cookies

Where enabled and permitted, these may help measure campaigns, limit repeated advertisements, and display advertising based on online activity.

You can manage cookies through browser controls and, where available, through the store’s cookie preference tool. Rejecting or deleting cookies may affect saved settings and certain website functions.

8. Sale, Sharing, and Targeted Advertising Choices

Depending on where you live, you may have the right to opt out of activities defined as:

  • Sale of personal information

  • Sharing of personal information

  • Targeted advertising

  • Cross-context behavioral advertising

You may submit an applicable opt-out through the Your Privacy Choices or Do Not Sell or Share My Personal Information link displayed on the store, where available.

When required by applicable law, we process recognized Global Privacy Control (GPC) signals as an opt-out request for the browser and device sending the signal.

An opt-out may need to be repeated if you use another browser or device, clear cookies, or are not signed in to an account through which the preference can be associated.

9. Do Not Track Signals

Some browsers provide a “Do Not Track” setting. Because there is not a uniform industry standard governing all Do Not Track signals, the store may not respond to a general DNT setting in the same manner as a legally recognized opt-out signal.

A Global Privacy Control signal is different from a general DNT setting. We process GPC signals where required by applicable law and supported by the store’s privacy configuration.

10. Data Retention

We retain personal information for the period reasonably necessary to:

  • Complete orders and provide customer care

  • Maintain transaction and tax records

  • Operate customer accounts

  • Resolve disputes

  • Detect fraud or misuse

  • Enforce agreements

  • Comply with legal obligations

Retention periods vary according to the type of information, the purpose for which it was collected, contractual requirements, and applicable law.

When information is no longer required, it may be deleted, anonymized, or retained in a restricted form when legally permitted.

11. Data Security

We use administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, loss, alteration, or misuse of personal information.

These measures may include access restrictions, provider controls, encrypted transmission, account authentication, and transaction monitoring.

Payment information is processed by payment providers rather than stored as complete card data on our own servers.

No method of internet transmission or electronic storage can guarantee protection against every possible event. Customers should use unique passwords, protect account credentials, and contact us if unauthorized account activity is suspected.

12. International Data Transfers

We operate internationally and use service providers located in different countries. Personal information may therefore be processed outside the country or region where you live.

Privacy and data protection laws in another country may differ from those in your jurisdiction. Where required, we rely on recognized transfer mechanisms or contractual protections for international processing.

13. Your Privacy Rights

Depending on your location and the law that applies, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of qualifying information

  • Receive a portable copy of certain information

  • Restrict or object to particular processing

  • Withdraw consent

  • Opt out of sale, sharing, or targeted advertising

  • Limit certain uses of sensitive personal information

  • Appeal a denied privacy request

  • Receive information about categories of data and recipients

  • Receive equal service after exercising a privacy right

These rights are subject to legal exceptions and may not apply in every jurisdiction.

Submitting a Request

Email service@jorqemal.com with the subject line Privacy Request and describe the right you wish to exercise.

We may request information reasonably necessary to verify your identity and locate the relevant records. Authorized agents may submit requests where permitted, but additional authorization or identity verification may be required.

We will not request your complete payment card number or account password to verify a privacy request.

We will respond within the period required by applicable law.

14. Marketing Communications

If you choose to receive promotional emails, we may send information about products, store updates, and offers.

You may unsubscribe by using the link included in a promotional message or by contacting service@jorqemal.com.

After opting out of promotional messages, you may continue to receive non-promotional communications relating to orders, returns, account activity, policy updates, or customer service requests.

15. Children’s Information

Our store is intended for adults purchasing pet-related products and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe that a child has submitted personal information to us, contact service@jorqemal.com so the matter can be reviewed and appropriate action taken.

We do not knowingly sell or share the personal information of consumers under 16 without the authorization required by applicable law.

16. External Websites

The store may link to websites, social media services, payment pages, or other resources controlled by third parties.

Their privacy practices are governed by their own policies. We are not responsible for how an independent third party collects or uses information after you leave our Services.

Review the privacy notice of each external service before providing personal information.

17. Data Incident Response

If a data incident affects personal information, we will investigate the circumstances, take reasonable response measures, and provide notifications to affected individuals or authorities when required by applicable law.

Notification timing and content will depend on the nature of the incident and the legal requirements that apply.

18. Changes to This Privacy Policy

We may revise this policy when our data practices, service providers, store features, or legal obligations change.

The current version will be posted on this page with a revised “Last Updated” date. Where required, material changes will also be communicated through an additional notice.

19. Contact Information

For privacy questions or requests, contact:

Brand: Jorqemal
Company: Guangzhou Yewan Media Co., Ltd.
Email: service@jorqemal.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM EST